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FAQ

THE LOYALTY PROGRAM

What is the 100BON Club?

Club 100BON is our free, no-obligation loyalty program. For every euro spent on 100bon.com, and for every action that brings us closer, you earn points, which you can then redeem for free delivery or discount codes of up to 25% off.

How to join the 100BON Club?

All you need is a customer account. Go to the "Account" tab at the top of the page, enter your email address (make sure it is valid, as this is what you will use to log in again), choose a password, and confirm. You will become a member immediately, and your points will start accumulating from your first order.

Is membership paid?

No. The 100BON Club is entirely free and open to all account holders.

Where can I check my points balance?

Your balance is always visible in your customer account, under the "Club 100BON" tab. You can also open it with one click from the Club icon, at the bottom right of your screen, on any page of the site.

In which countries is Club 100BON valid?

The Club is open to all customer account holders, regardless of their delivery country. Please note: the "free shipping" reward applies up to the amount of shipping costs actually charged for your destination.

EARN POINTS

How are my points calculated?

For every euro spent on 100bon.com, you earn 1 point(s). Points are calculated based on the total amount including tax of your order, excluding delivery charges.

How to earn points without placing an order?

Several missions earn you points. Points are automatically credited to your account once the missions are completed.

When are my points credited?

Points for an order are automatically credited between the shipping date and the receipt of your order. Points for missions (reviews, social networks, birthday) are credited within 24 hours.

Do delivery fees earn points?

No. Ancillary costs (delivery, gift wrapping) are not included in the points calculation.

Do gift cards earn points?

Purchasing a 100BON gift card earns you points. However, the amount paid with a gift card does not generate points.

Do my purchases in perfumeries or at a reseller count?

The 100BON Club only applies to orders placed on 100bon.com. Purchases made at a partner point of sale or on a marketplace do not generate points.

Do my orders placed before registration count?

No. Only orders placed after your account has been created generate points. It is not possible to retroactively credit old purchases.

Is there a limit to the number of points I can earn?

No, your points are unlimited.

How long are my points valid for?

Your points remain active as long as your 100BON account is in use. After 3 years of inactivity, they automatically expire.

LANDINGS

Can I lose my status?

Your status is valid from the moment you achieve it until your account is deleted.

REDEEM YOUR POINTS

What can I exchange my points for?

Points / Reward

  • 75 points = Free delivery
  • 100 points = 10% off promo code
  • 150 points = 20% off promo code
  • 250 points = 50% off promo code
How do I use a reward?

Go to the "Club 100BON" tab in your account and exchange your points for the reward of your choice. A unique code will be generated: all you need to do is enter it in your cart before checking out.

How long is a reward valid once redeemed?

Rewards obtained in exchange for your points are valid for 30 days from the exchange date. After this period, they can no longer be used.

Can I use multiple codes in the same order?

No. Only one discount code can be used per basket, and therefore per order. Each code is for single use.

Can I combine my loyalty code with a current promotion?

Yes. 100BON Club codes can be combined with other discounts or ongoing promotional offers (French Days, private sales, welcome offer -20%).

I've lost my discount code, how can I find it?

All your active codes can be viewed in your customer account, under the "100BON Club" tab.

RETURNS AND SPECIAL CASES

I'm returning my order: what happens to my points?

In case of a return, the points generated by the order are automatically deducted from your account.

I used a loyalty code and am returning part of my order. How will I be refunded?

The refunded amount is calculated proportionally, taking into account the discount applied using your loyalty code, just like an order placed with a classic promotional code. The points used to generate the code are not re-credited.

My order was cancelled before shipping. Are my points still valid?

Points related to a canceled order are removed from your account. If you used a loyalty code, it will be returned to you.

Another question? Contact us via the Contact Us page.